Shipping policy

Shipping Policy

Last Updated: [Date]

At ValuePoints.shop, we are committed to delivering your orders safely and on time. Please read the following shipping policy before placing your order.

1. Shipping Coverage

We currently deliver orders across Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Processing Time

Orders are usually processed and dispatched within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that during sales, promotions, or high-order periods, processing may take a little longer.

3. Delivery Time

Estimated delivery time within Pakistan is:

  • Major Cities: 2–4 business days

  • Other Cities / Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, high-volume periods, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your order.

From time to time, we may offer Free Shipping promotions on selected products or orders.

Any applicable shipping charges will be clearly shown before payment or order confirmation.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

For COD orders, customers are required to provide a valid phone number and complete delivery information.

Our team may contact you to confirm your order before dispatch.

6. Order Tracking

Once your order has been shipped, you may receive tracking information through SMS, WhatsApp, email, or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

8. Delayed Delivery

Although we work with reliable courier services, delivery delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Courier service issues

  • Incorrect address or contact information

  • Remote-area delivery

  • High order volumes

  • Unforeseen circumstances

We will do our best to assist you in case of any delivery delay.

9. Damaged Package

If you receive a package that appears damaged, please contact us as soon as possible at [Your Email / WhatsApp Number].

We recommend taking photos or videos of the package and product before opening or immediately after receiving it, as this may help us investigate the issue.

10. Missing or Lost Orders

If your order does not arrive within the estimated delivery period, please contact us at [Your Email / WhatsApp Number].

We will contact the courier and assist you in tracking the shipment.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Store: ValueMart
Email: shoaib9000kh@gmail.com
WhatsApp: 03121755667

We are always happy to help. 

Thank you for shopping with ValueMart